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Division Manager | Print |

Manages the daily operations of the 9-1-1 Center. The Division Manager coordinates the receipt, dispatch and completion of emergency aid requests, including ensuring accurate and timely processing of 9-1-1 call requests. The Division Manager monitors Call Taker, Radio Dispatcher and Supervisor activities for quality assurance and accuracy in handling emergency calls; evaluates and identifies operational and technical needs of assigned staff, makes recommendations for development and/or performance enhancements and the delivery of training to staff.

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