Quality Management Unit | Print |

When a citizen calling into Fulton County's Emergency Communications 9-1-1 Center requests emergency medical assistance, the 9-1-1 Call Taker follows specific processes, polices, and procedures to ensure that the person in need of medical attention receives the best possible care. 

Since 1997, the Emergency Communications 9-1-1 Center has utilized the renowned, medically approved system known as the Medical Priority Dispatch System. Each Communications Specialist utilizing the Medical Priority Dispatch System (MPDS) Protocols, in the performance of their duties receives specialized training, certification and recurring re-certification by the National Academy of Emergency Dispatch (NAED). 

As a valued asset of the Emergency Communications 9-1-1 Centers' Quality Assurance Program, the duties and responsibilities of the Quality Management Unit include and are by no means limited to:

  • Providing positive reinforcements to ensure that the Medical Priority Dispatch System (MPDS) is effectively and efficiently utilized, and that the employees fully understand the critical, multi-level processes that are involved when in receipt of a request for emergency medical assistance.    
  • Measuring, evaluating and thoroughly reviewing the effects of the Medical Priority Dispatch System such as, maintaining protocol compliances, its effectiveness, accuracy and safety.
  • Effecting the necessary changes and subsequent improvements through the Departments' Continuing Dispatch Education Program and in-service training, daily feedback and reporting.