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Guiding Principals | Print |
  • Customers include individuals, employers and all community partners seeking workforce information and/or services.
  • The System provides services and information to all customers based on their informed choice and need.
  • The System includes many service access points and methods, with services tailored to meet the needs of individual communities.
  • The customer defines service quality; customer feedback is obtained and used.
  • Staff provides quality services in a timely and positive manner.
  • Policy, operations and procedures support flexibility in local design of service delivery, use of staff and use of facilities, while adhering to applicable laws and regulations.
  • The System offers specialized services beyond those paid for with public funds.
  • Services are marketed through the use of a standard identity (logo) and marketing plan for the System.
  • Creative programs are continuously developed and implemented to serve the changing needs of employers and the business community.
  • Services are accessible and affordable.
  • Comprehensive programs are continuously created, including early intervention and mentoring, to serve the needs of special populations, e.g. youth, females, refugees.

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WIOA Am I Eligible